Hell, I don't know if I would've been able to even run Windows Defender at all. It might have found the malware and answered the riddle of what was causing the issue but if you read the documentation, they strongly advise the AV to be updated and without an internet connection, I couldn't do it. Thank you for your help but I don't know if the offline scan was the best option. You might want to try out Microsoft Family Safety for controls over bad content, and Windows Defender has an extension for Chrome now as well. In the future, if he has files, etc, OneDrive has a capability to provide ransomware protection, so if files get cryptolocked, etc, a previous copy is kept to restore. I still say doing an offline scan would help, but to each his own I guess. I'm going to do my own research but do you know of any good resources with an easy explanation of malware - suitable for children? My son is 10, he's smart but his attention span lasts about 1 minute so a video would probably be best. Ran a Windows update to get the latest definitions. None of them look suspicious just by name and developer alone. I'm curious if the malware is on that list. I'm going to have to go through them to find out what is really needed.
Everything works! Yay! There's a long list of apps that were removed. I don't know if I'll have to hunt for that later or if it will work properly without it. My only concern is that there is an app that came preinstalled that's supposed to work with the graphics card.
Chose the Fresh Start option for a clean installation of Windows. Windows Defender Security Center is about the only thing that works. Removed the WiFi dongle before booting up to ensure that malware wouldn't try to connect.Ģ. Here's steps of what I'm doing and what's happening.ġ. We can just download his precious Fortnite plus the other game(s) later. I think a clean install is the best option. It looks like I have some more serious problems going on. Update: PS was stuck on "Processing" with no end, so finally I shut it down.
My question is, how did this happen? How does such a basic system app stop working? Is it user error? Windows Update gone wrong? Something else? It's taking a while stuck on "Processing". I found a thread on MS support boards with a PS script to reregister the Settings App. Even the search bar doesn't work.Īpparently, this is a common problem with Windows 10.
I get an error message that there's no program to open the file or absolutely nothing happens. I go in prepared to reboot and shine my IT magic wand - "Solved!" but it turns out that he's right. He's desperate because he can't play his precious Fortnite. My son ran to me panicked that the Internet is down, everything's down.
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